IT Networks

Telephony

PABX



Performance in transmitting voice is measured by the capacity of using high quality telephony services at a low price.


By understanding the communication needs of our partner's clients, our specialists offer solutions for a wide range of telephone centrals (from a few stations up to 2000 stations) witch connections through analogical lines, ISDN, VoIP, and private telephone centrals.


PABX Centrals


Are capable of working independent or in a network. The connection to the public line can be made through analogical lines or ISDN.


Advantages


  • Maintenance and Administration Services made by our specialists to assure a permanent technical support;

  • Automatic call routing without human intervention;

  • Taxing software implementation, which allows you to get a detailed report about each station's costs;

  • outgoing calls restrictions;

  • lowering costs by monitoring the outgoing calls and optimizing the outgoing routes through the LCR ( least cost routing ) mechanism;

  • the possibility of installing adapters for the mobile networks access;

  • telephone password encryption and the usage of the password on any telephone terminal;

  • voice mail.



The system makes the connections between the telephones inside the company but also with outside lines (PSTN). If the receiver is busy and doesn't answear, the call is automatically diverted to the voice mail service.


Applications like call center, voice mail, automatic attendant, IVR, and cordless will add value to your company and will contribute to the rising satisfaction of your clients.




DECT



Unlike the analogical cordless phones, the DECT (Digital Enhanced Cordless Telecommunications) system on the principle of of wireless digital network. It's utility is renowned among companies and even further.

While the GSM system is optimized for long distance calls, DECT is specially designed for tighter areas with a large number of users, thus making it ideal for the business enviroment.

The standards of this technology are the most advanced thus offering the possibility of implementing a large number of services ( voice, fax, data, multimedia) while maintaining at the same time the highest level of interoperability.

The benefits of using this system are obvious and generate a competitive advantage to the company by improving the internal communication process. Also the initial cost of implementation and the operating one are some of the lowest.

Advantages

  • saves up to 30 work minutes for each employee;

  • increases the flexibility and productivity of the workforce;

  • increases the satisfaction rate of both the client and employee, reducing the communication difficulties;

  • saves up to 35% of the phone bill cost;

  • the initial investment can be recovered in a short period (less than a year);

  • high quality of the signal;

  • secured communication.

VoIP

At the moment the Internet and mobile phones have become indispensable to any business with a tendency to integrate both voice and data into one service.

IP telephony, also known as VoIP (Voice over IP), is a major technology innovation which already started to change the way people communicate.

This communication solutions are enjoying a special interest from companies which have implemented local networks of computers and Internet access.

It's advantages are most promising: very low costs and versatile functions (caller ID, voicemail, video calls,fax to e-mail, pc to pc calls, pc to telephone calls).

Because this technology uses the Internet global network and not a normal telephone line the calling costs are much lower.

The person making the call can be anywhere on the globe and can talk to people in any country. The call can be made using a pc with an Internet connection or a VoIP hardware device. In this case the caller uses one of the methods described above and the receiver answers on a normal telephone.

The voice signal is delivered most of the way as IP packages through the Internet. It is then transformed in a voice signal and introduced into the telephone network through a gateway or telephone switch equipment. The VoIP hardware devices look a lot like regular telephones and allow a Internet connection and international calls without the use of a computer. The cost of a call through the Internet is a few times lower that on a traditional phone line. At the ends of a VoIP call you can have pcs, telephones, VoIP hardware, or faxes in any combination.

The telephone's connection to the Internet is made exactly as the one of the computer (routable IP adress, subnet mask, default gateway).

ICS Net offers you a wide range of VoIP equipments created by Well Gate, AudioCodecs and Linsys which will satisfy even the most rigorous demands. These can be used like a regular telephone (PSTN/PBX) but also have a special entry for the Internet connection.

Advantages of VoIP phones:

  • low investment due to the fact that in can also be used as a regular phone;

  • substantial savings on the international calls;

  • the phone can call a similar phone or a pc in a different country with no charge.



We are at your disposal with a wide range of VoIP solutions that will satisfy a variety of need and will increase your company's value.